- When do you charge the outcome fee?
- Once, when the thing you hired the agent to produce actually happens. It is billed to the agent that owned the work at that point, so a handoff never charges you twice.
- What happens if I pause an agent?
- It leaves the floor and stops billing at the end of the month. Its level and playbook memory are kept, so re-hiring picks up where you stopped rather than starting over.
- Can I keep a human in the loop?
- Yes. Any agent can run in shadow mode indefinitely, where every action is queued for your approval before it leaves the building. Shadow mode is the default for the first 24 hours.
- Do agents share what they learn?
- No. Playbooks are trained on aggregate outcomes, never on your data. Your tone guide, your rubric and your lists stay on your floor.
- Is this only for hiring?
- No. Hiring is one preset. The same seven agents run sales, support and research floors — you change the brief and the vocabulary, not the agents.