Customer Service Associate — Behror at Skechers

Behror, Rajasthan, India · noida · full time · entry level

Compensation: INR 400000 per year

About the role

## About the role Skechers (SSAPL) is hiring Customer Service Associates for the shop floor — helping customers find the right fit, hitting individual sales targets and keeping the store to brand standard. **Store:** Behror **Department:** Retail | **Position type:** Permanent | **Openings:** 1 ## Responsibilities - Greet and assist every customer on the floor, understand what they came in for, and recommend the right product and fit. - Achieve individual sales targets and the store KPIs that sit under them — conversion, average transaction value and units per transaction. - Know the product: sizing, fit, materials, technology and current offers, well enough to answer without checking. - Keep the floor to visual-merchandising standard — sizes replenished, displays correct, stock faced up. - Support billing at the POS, and handle exchanges and returns per policy. - Maintain store hygiene, housekeeping and a safe environment for customers and colleagues. - Capture customer details accurately for the loyalty programme. ## Role specifications ## Qualification - Graduate preferred. A non-graduate is considered with HSC plus 4 years of retail experience. ## Experience - Retail shop-floor experience is preferred; apparel or footwear is an advantage. - An experienced candidate should be able to talk through retail KPIs and selling parameters in their own words — this is the client's stated screen. ## Competencies - Good personality and presentation on the floor. - Strong spoken communication and a service instinct. - Comfortable working weekends, mall hours and shifts.

Responsibilities

Greet and assist every customer on the floor, understand what they came in for, and recommend the right product and fit.
Achieve individual sales targets and the store KPIs that sit under them — conversion, average transaction value and units per transaction.
Know the product: sizing, fit, materials, technology and current offers, well enough to answer without checking.
Keep the floor to visual-merchandising standard — sizes replenished, displays correct, stock faced up.
Support billing at the POS, and handle exchanges and returns per policy.
Maintain store hygiene, housekeeping and a safe environment for customers and colleagues.
Capture customer details accurately for the loyalty programme.

Requirements

## Qualification - Graduate preferred. A non-graduate is considered with HSC plus 4 years of retail experience.
## Experience - Retail shop-floor experience is preferred; apparel or footwear is an advantage. - An experienced candidate should be able to talk through retail KPIs and selling parameters in their own words — this is the client's stated screen.

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